CTI Data Connector for Salesforce® can directly connect (without TAPI) to the CTI server solution from Mondago - The GoConnect Server. This server integrates with a lot of phone systems - list of supported phone systems.
Using the GoConnect server make especially sense when
•The PBX vendor does not offer a TAPI driver
•The TAPI driver does not support 64bit
•The TAPI driver does not support Citrix / Terminal server
•The TAPI driver is expensive
•You do not want to install a local component (TAPI driver and CTI Data Connector - TAPI Link)
•You want to use CTI Data Connector for Salesforce® with MAC OS X
Information, Demo version and price list for the Go Connect Server
Installation without CTI Data Connector - TAPI Link (2/2017)
The installation without a local CTI Data Connector - TAPI Link is available from 2/2017 onwards.Installation details.
The CTI Data Connector - TAPI Link installer needs an additional configuration file - mondago.config. The configuration file has to be on the same folder like the CTI Data Connector - TAPI Link installer.
The configuration file requires the IP address of the Go Connect Server. The default address is: 127.0.0.1
CTI Data Connector - TAPI Link 5.4 or newer is required