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CTI Data Connector 5

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Install CTI Data Connector - TAPI Link on the local PC

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On each local PC a small application has to be installed - CTI Data Connector - TAPI Link. It connects to the TAPI driver and sends the phone information to the Mirage Cloud Service.

Download CTI Data Connector - TAPI Link   (Version: 5.7.2)

Launch the installer only from a local hard disk and not from a network drive

You can automate the installation process

.NET 4.5.1 is automatically installed in case it is missing

Salesforce Login

During the first launch of the application,  you have to type in the Salesforce Login credentials. This is only necessary once. The login credentials are typically the E-Mail address.

 

 

The login credentials are saved per Windows Account. Only if another user logs on the same PC using the same Windows account, you have to type in the data again (right mouse click on the blue icon and select Salesforce Login)

Proxy Server

If the access to the Mirage Cloud service is blocked by a firewall, a proxy server can be defined. Proceed as follows:

 

Edit file C:\Program Files (x86)\CTI Data Connector for Salesforce 5\octi\CDCOCTI.exe.config

Add the following configuration

 

<appSettings>

   <add key="ProxyUrl" value="http://your-proxy.your-domain.com:8080"/>

   <add key="ProxyUser" value="enter proxy user name"/>

   <add key="ProxyPassword" value="enter proxy password"/>

 </appSettings>

Update note

If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link / CTI Data Connector - Skype for Business Link you have installed, just hover over the headline: CTI Data Connector in the CTI Data Connector SoftPhone. The version number is displayed.

 

SoftPhone version

The first entry with SoftPhone is the CTI Data Connector SoftPhone application version

Connector or Server version

The second entry is the connector or Server version

 

TLC (CTI Data Connector - TAPI Link). The latest version is 5.7.2

TLC x.x (uaCSTA) is displayed when an Handset with Mirage uaCSTA Cloud Connect is used. This is for informational purpose only

 

 

 

The  CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.

 

A CTI user license is required

For each CTI user license only 1 CTI Data Connector - TAPI Link can be registered

See also
 
Single User Installation - general information
Wildix