On each local PC a small application has to be installed - CTI Data Connector - TAPI Link. It connects to the TAPI driver and sends the phone information to the Mirage Cloud Service.
•Download CTI Data Connector - TAPI Link (Version: 5.6.0)
•Launch the installer only from a local hard disk and not from a network drive
•You can automate the installation process
During the first launch of the application, you have to type in the Salesforce Login credentials. This is only necessary once. The login credentials are typically the E-Mail address.
The login credentials are saved per Windows Account. Only if another user logs on the same PC using the same Windows account, you have to type in the data again (right mouse click on the blue icon and select Salesforce Login)
If the access to the Mirage Cloud service is blocked by a firewall, a proxy server can be defined. Proceed as follows:
•Edit file C:\Program Files (x86)\CTI Data Connector for Salesforce 5\octi\CDCOCTI.exe.config
•Add the following configuration
<add key="ProxyUrl" value="http://your-proxy.your-domain.com:8080"/>
<add key="ProxyUser" value="enter proxy user name"/>
<add key="ProxyPassword" value="enter proxy password"/>
If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link / CTI Data Connector - Skype for Business Link you have installed, just hover over the headline: CTI Data Connector in the CTI Data Connector SoftPhone. The version number is displayed.
The first entry with SoftPhone is the CTI Data Connector SoftPhone application version
The second entry is the connector or Server version
•TLC (CTI Data Connector - TAPI Link). The latest version is 5.6.0
•TLC x.x (uaCSTA) is displayed when an Handset with Mirage uaCSTA Cloud Connect is used. This is for informational purpose only
The CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.