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Using this tutorial - CTI Data Connector for Salesforce®

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This tutorial is an easy way to learn how to use CTI Data Connector for Salesforce®. It is designed for all office workers who want to  benefit from Computer Telephony integration.


While completing these lessons, you will learn how to make an outgoing call, use the phone book or make the necessary configuration settings for your PBX system.



Part I explains the basics for using CTI Data Connector for Salesforce® features, including how to make calls, receive calls or how to make personal configuration settings. Part II provides hands-on experience for using additional features like expert settings or database configuration.




Update to version 5


System requirements for the update

Update 5.5 - 7/2017


If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link  you have installed, just hover over the headline: CTI Data Connector in the CTI Data Connector SoftPhone. The version number is displayed.


CTI Data Connector SoftPhone application). The latest version is 5.5.138  (7/2017)

TLC (CTI Data Connector - TAPI Link). The latest version is 5.6.0. If TLC is not displayed install the latest call center adapter.




The  CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.



recently added


Update 5.5 (8/2017)

Server side integration to PBX (Windows and MAC) (3/2017)

Handsets for for Cloud PBX (Windows and MAC) (2/2017)

Lightning Ready (2/2017)

Skype for Business (2/2017)

License Management (4/2016)





Copyrights and Trademarks


Copyright © Mirage Computer Systems GmbH. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is furnished under a Master Subscription AgreementThe software may be used or copied only in accordance with the terms of those agreements.


This documentation and the accompanying materials are for informational purpose only and property of Mirage Computer Systems GmbH. Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted.


No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Mirage Computer Systems GmbH.



All products and company names mentioned herein may be the trademarks of their respective owners.


CTI Data Connector for Salesforce® Version:  5


This document was updated: 10/15/2017