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CTI Data Connector 

Cloud PBX

A Cloud or VOIP PBX (private branche exchange) can be connected to CTI Data Connector for Salesforce® either using a special Desk Phone or a special software phone.

 

 

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Cloud PBX with special handset  (Windows and macOS)

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Cloud PBX with special software phone (Windows)

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Cloud PBX with TAPI (Windows)

 

There are different options to connect to CTI Data Connector for Salesforce®

 

Recommended

Use a Desk Phone from Snom, Yealink - click here for a detail list. Works with Windows and macOS

Use a Software Phone (VoIP Phone - Windows only):   Global IP Telecommunications Ltd (Ninja Pro or Juggler) http://www.globaliptel.com or Phone Suite CTI Client Standard or from. This software works with all SIP compatible phone systems

 

Additional options

Use a Mitel/Aastra, Tiptel, or Gigaset DX. You need to install the TAPI driver for this phone. - http://www.xtelsio.com (Xtelsio CTI Client). Aastra phones are also supported by Juggler (http://www.globaliptel.com)

For Zoiper you need additionally the TAPI driver  - http://www.xtelsio.com (Xtelsio CTI Client)

 

Cloud pbx providers delivering a TAPI driver

Gamma UK (Horizon)

Nfon (Nsoftphone Premium) - configuration

Placetel (CTI Client Pro) deliver a CTI Software Client which includes a TAPI driver - configuration

PMG (Softphone with TAPI)

Swisscom (Smart Business Connect) comes with a TAPI driver (Estos)

Cloud Providers using Broadworks - Go TAPI

Voyant - Go TAPI