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CTI Data Connector 

Cloud PBX

A Cloud or VOIP PBX can be connected to CTI Data Connector for Salesforce® either using a special handset or a special software phone.



Cloud PBX with special handset  (Windows and macOS)

Cloud PBX with special handset  (Windows and macOS)

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Cloud PBX with special software phone (Windows)


There are different options to connect to CTI Data Connector for Salesforce®



Use a handset from Snom, Yealink, Mitel or Panasonic - click here for a detail list. Works with Windows and macOS

Use a Software Phone (VoIP Phone - Windows only):   Global IP Telecommunications Ltd (Ninja Pro or Juggler) or Phone Suite CTI Client Standard or from. This software works with all SIP compatible phone systems


Additional options

Use a Mitel/Aastra, Tiptel, or Gigaset DX. You need to install the TAPI driver for this phone. - (Xtelsio CTI Client). Aastra phones are also supported by Juggler (

For Zoiper you need additionally the TAPI driver  - (Xtelsio CTI Client)


Cloud pbx providers delivering a TAPI driver

Gamma UK (Horizon)

Nfon (Nsoftphone Premium) - configuration

Placetel (CTI Client Pro) deliver a CTI Software Client which includes a TAPI driver - configuration

PMG (Softphone with TAPI)

Swisscom (Smart Business Connect) comes with a TAPI driver (Estos)

Cloud Providers using Broadworks - Go TAPI

Voyant - Go TAPI