CTI Data Connector
Cloud PBX
A Cloud or VOIP PBX (private branche exchange) can be connected to CTI Data Connector for Salesforce® either using a special Desk Phone or a special software phone.
 Cloud PBX with special handset (Windows and macOS) |
 Cloud PBX with special software phone (Windows) |
 Cloud PBX with TAPI (Windows) |
There are different options to connect to CTI Data Connector for Salesforce®
Recommended
•Use a Desk Phone from Snom, Yealink, Mitel or Panasonic - click here for a detail list. Works with Windows and macOS
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•Use a Software Phone (VoIP Phone - Windows only): Global IP Telecommunications Ltd (Ninja Pro or Juggler) http://www.globaliptel.com or Phone Suite CTI Client Standard or from. This software works with all SIP compatible phone systems
Additional options
•Use a Mitel/Aastra, Tiptel, or Gigaset DX. You need to install the TAPI driver for this phone. - http://www.xtelsio.com (Xtelsio CTI Client). Aastra phones are also supported by Juggler (http://www.globaliptel.com)
•For Zoiper you need additionally the TAPI driver - http://www.xtelsio.com (Xtelsio CTI Client)
Cloud pbx providers delivering a TAPI driver
•Gamma UK (Horizon)
•Nfon (Nsoftphone Premium) - configuration
•Placetel (CTI Client Pro) deliver a CTI Software Client which includes a TAPI driver - configuration
•PMG (Softphone with TAPI)
•Swisscom (Smart Business Connect) comes with a TAPI driver (Estos)
•Cloud Providers using Broadworks - Go TAPI
