Show/Hide Toolbars

CTI Data Connector 5

Navigation: Installation > Installation Guide

Add additional fields

Scroll Prev Top Next More

Within Installed Packages, there is a configuration option for addition setup steps

 

 

 

 

Add Custom Fields

You can add custom fields to activities. As these fields are not always required and custom fields for activities have limitations, you can select the fields you need

 

Call Hold Time - records per call how many seconds the call was in hold state

Call Ring Time - records per call how many seconds the call was in ring state

Call Duration (total) - summary of Call Hold Time + Call Ring Time + Call duration (time spent on the active call)

 

Tick the field you want to add and click on the button: Create Fields.

 

Then add the fields on the Task Page Layout