Here you can configure CTI Data Connector Enterprise Edition for using  Microsoft Outlook™ for caller identification. This works both with a local Outlook database and with Exchange databases. The configuration refers the Outlook contact folder.  As Outlook can use only one (Exchange) profile at a time, you can additionally specify the Exchange profile name and the password. Otherwise the profile used last will be applied.

 

You have to select Show Outlook contacts to display the caller's address after clicking on the Desktop Notification window.

 

Press the button Folders to select one or more contact folders.
 

 

You can open either ALL contact folders (provided access rights have been granted) or only the personal contact folder.

 

If there are remote Exchange folders, it may take up to a few minutes until the screen to select the folders will appear. If possible, select the option: Show only default contact folder

 

Select folders

 

You can select one ore multiple folders to use for caller identification.

 

The icon signals a contact folder which you can use for caller identification

 

The icon signals an Outlook item which cannot be used for caller identification