Call Transfer allows to transfer a call from your phone to any other phone. This feature is only available during an active call.

 

A call transfer is a mechanism that enables a user to relocate an active call to another telephone by using the call transfer button and dialing the required location. The transferred call is either announced or unannounced (blind transfer).

 

If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them.

 

On the other hand, an unannounced (blind) transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line typing in the phone number and terminating the call.

 

Both options (announced and blind) are supported by CTI Data Connector Enterprise Edition but not by all TAPI drivers. If a TAPI driver does not support the transfer feature, this option will not be available in CTI Data Connector Enterprise Edition.

 

The way how this feature works in detail depends on the PBX and TAPI driver.