If a caller cannot be identified, you can extend the search to an Internet phone book directory. CTI Data Connector Enterprise Edition comes with a list of pre-configured phone directory searches but you can also individually add any web based phone book search.
• | If Active is selected, then the Internet phone book search will always be performed when a caller ID could not be identified |
• | If the search is set to Inactive, then the search is never done |
• | On Demand means, that you can decide to do the Internet search by pressing on the Web... button in the desktop notification |
You can select a template for a pre-configured search. Optionally you can type in your own search URL where $PHONENUMBER$ represents the phone number to search.
Make a phone number search in a directory you want to use and copy the URL, which is displayed in the Browser. Replace the phone number with the variable $PHONENUMBER$
Example
http://www.canada411.ca/search/?stype=re&what=$PHONENUMBER$&x=35&y=10