Depending on the configuration, an incoming or outgoing call will be faded in down to the right in a transparent window (Desktop Notification) or the screen with the call information will be displayed.

 

If you have chosen to use Desktop Notification, a transparent window with the address information will be displayed - always and independently from the application you are currently using.

 

The phone number and the information whether it is an incoming or outgoing call will be displayed in the title bar.

 

The address information includes
 

 

If it is not possible to identify a contact person; the company name will be displayed.

 

 

If you click on the Desktop Notification with the cursor, the screen with the caller information will be opened. Depending on the configuration the customer file in an application can be opened. In case the address is an address stored in Microsoft Outlook, the contact folder in Outlook will be opened.

As long as the mouse pointer is atop of the window, the Desktop Notification will not be closed. It will fade out automatically after the time interval specified in the configuration settings has been lapsed.

 

By clicking on the symbol the call will be answered. This is necessary when using a headset or a hands-free set.

 

Caller cannot be identified

If a caller cannot be identified, you get a button to create a new record (depending on the configuration of CTI Data Connector Enterprise Edition)

 

 

If a search in an Internet phone book is configured with the option: On Demand, then the desktop notification would have a Web.. button. By clicking on the button the phone number would be searched in a web based phone directory.

 

 

 

See also
 
Configuration Call Notification