Outgoing Call - wrong Prefix

If outgoing calls are working, but the prefix is wrong (a wrong number is placed in front or numbers are missing) or the number has a wrong format, perform the following checks:

 

Start the Configuration Wizard
Browse to the page PBX Configuration
Select button dialing Rules.
Select your location and press Edit
The Country/Region setting is important. Select your country and enter the Area code without any prefix like 0 or 1
DO NOT use dialing rules - they are only supported for US / Canada - see dialing Rules for US / Canada
Check the Dial tone digits for external calls. This is the number to get an outside line, normally 0 or 9.
Enter the Minimum length of phone number indicating an external call. If the maximum INTERNAL phone number has a length of 3 digits, you have to enter 4 here
Activate the Desktop Notification for outgoing calls to get each call signaled
Press button Finish
Select Quick dialing
Type in a phone number an select Dial

 

If the number is dialed correctly but no caller data is displayed, try to cut a prefix for an outside line, e.g. 9 or 0. This can be configured within Expert Settings, TAPI configuration. Do also check the option Ignore Fake Numbers.

 

If the number is still wrong, try other settings.

 

If dialing still does not work, send us a log file.