Navigation: Part II - Enhanced Features > How TOs and FAQ > Troubleshooting - Incoming calls:

Incoming Call - never signalled

Contents

If an incoming call is never signalled, perform the following checks:

•	Start the Configuration Wizard

•	Browse to the page where you can select the TAPI driver and select the correct TAPI driver. See also Where do I find the TAPI driver?

•	Activate the Desktop Notification window for incoming calls to get each call signaled

•	Press button Finish

•	Call with your mobile phone and make sure that you do not suppress the phone number from your mobile

If the number is signalled but with a wrong prefix, check the solution Incoming Call - wrong Prefix

If incoming calls still do not work, send us a log file.