How do I send a log file?

If a problem can not be located, CTI Data Connector Enterprise Edition can log all events coming from the TAPI driver. Often wrong implementations of the TAPI driver or functions not implemented like call transferring are causing problems. Our support team can analyze the log file.

 

To send us a log file, perform the following steps:

 

Start the Configuration Wizard (CTI Data Connector Enterprise Edition icon, right mouse click, Configuration Wizard)
Browse to step 1 (depending on the program version this can be another page) and select the Button Expert Settings
Check Activate call logging
Press button OK, then button Finish
CTI Data Connector Enterprise Edition starts.
Now perform the operation that is not working correctly, e.g. make an incoming call with your mobile phone
Everything is now logged into a file
Start the Configuration Wizard (CTI Data Connector Enterprise Edition icon, right mouse click, Configuration Wizard)
Browse to step 1 (depending on the program version this can be another page) and select the Button Expert Settings
Press the button Send Log File. Your e-mail client opens. Add a detailed description of the problem and the exact phone numbers which do not work.
Save the attachment from the e-mail and close the e-mail (do not send it)
Log into the Support Center
Open a support ticket and add the attachment from the e-mail (log file)
Explain the problem in detail
Uncheck Activate call logging
Press button OK, then button Finish